Revenues Officer
Royal Borough of Windsor & Maidenhead
Job id 4817

North Thames
Salary £28,193 - £32,104

Closing Date 27th of April 2025

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We are looking for two experienced and enthusiastic Revenues Officers to join our successful team to work on Council Tax and Business Rates

This is a full-time, permanent role with hybrid working, and a salary of £28,193 - £32,104 per annum.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country.  The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us, and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Revenues Officer to join our Revenues and Benefits team.

The Role:

Working in our Revenues Team, you will report to a Senior Revenues Officer and the Revenues Team Leader.

 Your role will involve:

• Working within a team dealing with all aspects relating to the accurate and prompt processing of work associated with Council Tax and Business Rates, from the creation of properties or accounts in the databases to the recovery and enforcement of Council Tax and Business Rate arrears.
• Ensuring that matters relating to Council Tax and Business Rates are dealt with promptly, balancing the need to support the delivery of a personalised service to residents with the need to protect the council’s financial interests

• Being able to communicate effectively and courteously with members of the public and other council departments in writing, by phone, or in person

What we are looking for:

• You will have experience of administering Council Tax and/or Business Rates accounts.
• You will have experience of a council tax system, preferably the Capita Academy System
• You will be able to produce clear and concise written communication.
• You will have the ability to meet challenging deadlines
• You will be able to undertake repetitive and high volume of tasks whilst maintaining attention to detail and accuracy.
• You will be able to work both as part of a team and also on own with minimal supervision.

What we offer:

• 32 days annual leave
• Flexible working including the opportunity to be predominantly home-based for a better work-life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. 

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates: Interviews will take place during the week commencing 3rd May or the week commencing 12th May.

If you wish to discuss this position informally, please contact Elaine Henderson, Revenues Service Lead on elaine.henderson@rbwm.gov.uk or Catherine Palmer, Revenues Team Leader on catherine.palmer@rbwm.gov.uk to arrange a call.